Refund policy
Return & Refund Policy
Logisolutions RM LLC
Last updated: August 6, 2026
Thank you for shopping with Logisolutions RM LLC. We want you to be satisfied with your purchase, while also maintaining safe and reasonable standards for food products.
Returns
We accept returns of eligible items within 14 days of delivery.
To be eligible for a return, the item must be:
✅ Unopened
✅ Unused
✅ In its original packaging
✅ In the same condition received
✅ Accompanied by proof of purchase
Because coffee is a consumable food product, we cannot accept returns of opened, used, or partially consumed products unless the item arrived damaged, defective, or incorrect.
Non-Returnable Items
The following items are not eligible for return:
- Opened coffee products
- Used or partially consumed products
- Items damaged after delivery
- Final sale or clearance items
Gift cards, if applicable - Products returned without prior approval
- Taste preference does not qualify for a return or refund once the product has been opened.
- Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at [customer service email].
Please include:
- Your order number
- A brief description of the issue
- Photos of the product, packaging, and shipping box
If approved, we may offer a replacement, store credit, or refund depending on the situation.
Return Process
To start a return, contact us at [customer service email] before sending any item back.
Returns sent without prior approval may not be accepted.
If your return is approved, we will provide instructions for where to send the item.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error, a damaged item, defective product, or incorrect order.
Original shipping charges are non-refundable unless required by law or unless the issue was caused by Logisolutions RM LLC.
We recommend using a trackable shipping service, as we are not responsible for returns lost in transit.
Refunds
Once we receive and inspect your approved return, we will notify you whether the refund has been approved.
If approved, the refund will be issued to the original payment method within 7–10 business days.
Please note that your bank or payment provider may take additional time to process and post the refund.
Order Cancellations
Orders may be canceled only before they are processed or shipped.
Once an order has shipped, it must follow the return process described above.
U.S. Sales Only
Our online shop currently serves customers within the United States only. We do not accept international returns or exchanges.
Contact Us
For return or refund questions, please contact:
Logisolutions RM LLC
Email: services@cafeconviccion.us
Return Address: 103 Brookdale Dr, Lewisville, TX, 75077